Refund Policy

At Swasti Group, we strive to provide the best products and customer service. If for any reason you are not completely satisfied with your purchase, we offer the following refund policy:

Returns

If you are not satisfied with your purchase, you may return the product within 30 days of the delivery date for a refund or exchange.
Products must be returned in their original condition and packaging, including all accessories and documentation.
To initiate a return, please contact our customer service team at [customer service email] with your order number and reason for the return.
Once your return request is approved, we will provide you with a return shipping label and instructions on how to return the product.

Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you would like to exchange a product for a different item, please contact our customer service team at [customer service email] with your order number and the details of the product you wish to exchange.
Exchanges are subject to product availability. If the desired product is not available, we will process a refund instead.

Non-Returnable Items

Some items are non-returnable, including perishable goods, custom products, and personal care items for hygiene reasons.
Gift cards are also non-returnable.

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer service team at [customer service email] within 7 days of receiving the product.
We will arrange for a replacement or refund at no additional cost to you.

If you have any questions or concerns about our refund policy, please contact our customer service team at [customer service email] or call us at [customer service phone number].